Empire Process Service Statistics

Empire Process Service Statistics

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Empire 2004 (January - June)

	Received	1st Attempt	Resolution	Notification
Residential Average	1hr 27 min	20hrs 54min	2day 19hrs 1min	3days 1hrs 13min
Business Average	1hr 53min	19hrs 33min	1day 14hrs 9min	1day 15hrs 54min
Total Averages	1hr 32min	20hrs 14min	2day 12hrs 27min	2 day 17hrs 09min

June 2004 Statistics

	Received	1st Attempt	Resolution	Notification
Residential Average	52min	1day 4hrs 31min	2days 7hrs 46min	2days 23hrs 53min
Business Average	56min	1day 10hrs 55min	2days 13hr 15min	2days 16hrs 9min
Total Averages	54min	1 day 6hrs 46min	2days 9hrs 42min	2days 21hrs 10min

Received - Indicates length of time from when the client contacts our office to when our servers receive the documents.

1st Attempt - Indicates length of time from when the client contacts our office to the servers 1st attempt at service.

Resolution - Indicates length of time from when the client contacts our office to job resolution, usually service completion.

Notified - indicates length of time, in minutes, from when the call for a job is received to when clients are notified of service.

Business and Residential Averages - statistics reporting length of time for service resolution at a business or residence.

It is important to note that many factors can influence the length of time it takes to perform any of these functions and thereby influence these statistics. All times are recorded from the moment the client contacts our office and not just business hours, which means overnight hours as well.

Empire Process Service tracks all client statistics and will provide them upon request. For easier access clients may have their statistics posted here. Empire will issue a code identifying their office. The above statistics are a compilation of all client statistics on a monthly basis.